At this time I am stunned by their lack of customer service and fear their reliability for future service as a very long and hard winter is predicted for our area.
We just moved into a new home which already had an E-Con Gas Propane tank on the property. We paid an enormous amount of money to have 100 gallons delivered of which a large part consisted of fees etc... We waited, waited and waited days for a driver to show up with the gas. We were quite anxious to have their product as we have only been able to cook on our grill for some time now. Finally, we called and asked why there had been no delivery and were told they operate on a strict schedule etc... and we would probably receive a delivery in a week or so. Then I received a call on Thursday, assuring me we would receive our delivery on Friday, after noon and to make sure someone was at home. I was home the entire day waiting, waiting, waiting on our delivery. Finally about 9:00pm my husband and I gave up and went on to bed. Now it is Saturday and still no gas... gas for which we have paid in full.
We are no strangers to propane and have used it for years in other places we have lived. The longest we had ever waited for a gas delivery is a few hours. I am incredibly disappointed with E-con's customer service and we would ask for a full refund and seek service elsewhere, but I fear there will be a long delay in the refund of the over $325 we have have already given these people, plus some kind of fee for canceling our order.
E Con Gas is a US Point Of Interest based in Dunlap, Tennessee. E Con Gas is located at 16616 Rankin Ave, Dunlap, TN 37327, USA.
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